Help CenterProviding we have received all the necessary documents from you, the claim will be assessed and authority for repair or replacement will be given within 2 working days from the date the claim was notified to us.
If your claim is due to Theft or Loss please then allow a further 3 – 5 working days from the date of authorisation for a replacement handset to be issued (subject to stock availability.)
If your claim is due to Accidental Damage or Mechanical breakdown please allow further 5 - 7 working days from the date the mobile phone is received by the repairer, for your handset to be repaired and returned. This is subject to stock of parts which we do our best to have on site.