Help CenterIt is always the intention to provide you with a first class service. However, if you are not happy with the sales service, please write to:.
Paul Dyer - Chief Operations Officer
Insync Insurance Solutions Ltd
9 Albany Park Cabot Lane Poole
Dorset BH17 7BX
Tel: 0330 124 0730
E-mail: complaints@insyncinsurance.co.uk
In relation to claims handling or service related, please write to the Customer Relations Manager:
Their contact details are:
FAO: Customer Relations Manager The Replacement Service Ltd.,
New Alphabet House,
Carden Street,
Worcester,
Worcestershire WR1 2AT
Tel: 01905 691100 (local rate call)
E-mail: perkbox@trsclaims.co.uk
We will acknowledge your complaint within 2 working days. You have the right to refer your complaint to the Financial Ombudsman Service at any time:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR, United Kingdom. Telephone: 0300 1239123. For calls outside of the UK, please call 0044 207 964 1000. Email: complaint.info@financial-ombudsman.org.uk. Web Address: www.financial-ombudsman.org.uk
If you wish to complain about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at the following address: http://ec.europa.eu/consumers/odr
These procedures do not affect your legal rights.
Your policy is administered by Insync Insurance Solutions Ltd , to make changes to your cover, please call telephone number No: 0800 048 1804 (freephone), or visit perkbox-client.mobiru.co.uk For full details please refer to your policy wording.
Claims are administered by The Replacement Service, in the event you would like to make a claim, please call telephone number No: 0330 1000 206 (local rate call.) For full details please refer to your policy wording.
Great American International Insurance DAC is a regulated insurance company, based in Dublin, Ireland and are part of the Standard & Poor’s ‘A+’ rated Great American Insurance Group. The registered office and business address of Great American International Insurance DAC (registered office number 380145) is at Station House, Dublin Road, Malahide, Co. Dublin, Ireland. Great American International Insurance DAC is regulated by the Central Bank of Ireland. Great American International Insurance DAC is regulated for the conduct of business in the UK by the Financial Conduct Authority.